Directive (EU) 2015/2302 according to § 651a of the German Civil Code
The combination of travel services offered is a package holiday. As a result, you have recourse to all EU rights that apply to package holidays. Vitalhotel Alter Meierhof GmbH & Co. KG bears full responsibility for the proper execution of the entire package holiday.
The travellers will receive all relevant information about the package holiday before the conclusion of the contract. At least one company is always liable for the proper provision of all travel services included in the contract. Travellers will receive an emergency telephone number or contact details to contact the tour operator or travel agent. Travellers may transfer the package holiday to another person within a reasonable period and, possibly, at additional cost.
The price of the package holiday may only be increased if certain costs (for example fuel prices) increase and if this is expressly provided for in the contract and in any case not later than 20 days before the start of the package holiday. If the price increase exceeds 8% of the package price, the traveller can withdraw from the contract. If a tour operator reserves the right to a price increase, the traveller has the right to a price reduction if the corresponding costs decrease.
Travellers can withdraw from the contract without payment of a cancellation fee and will receive a full refund of all payments if any of the essential elements of the package holiday, with the exception of the price, are significantly altered. If the operator responsible for the package holiday cancels the package before the start of the package, the travellers are entitled to reimbursement and possibly compensation.
Travellers may withdraw from the contract in the event of extraordinary circumstances prior to the start of the package without paying a cancellation fee, for example if there are serious safety problems at the destination likely to affect the package holiday. In addition, travellers can withdraw from the contract at any time before the start of the package holiday by paying a reasonable and justifiable cancellation fee.
If, after the start of the package, essential elements of the package holiday cannot be arranged in accordance with the agreement, the traveller must be provided with other, corresponding arrangements at no extra cost. The traveller may withdraw from the contract without payment of a cancellation fee (in the Federal Republic of Germany this right is called "termination"), if services are not provided in accordance with the contract and this has a significant impact on the provision of the contractual package services and the tour operator fails to remedy the situation.
The traveller is entitled to a price reduction and/or compensation if the travel services are not provided or not provided properly. The tour operator will assist the traveller in the event of difficulties during the holiday. We cooperate with the HanseMerkur Insurance Group. Please click here to conclude a travel insurance Germany for foreign guests to secure your holiday arrangements.