Please register at the SPA reception on time before your treatment. We aim to give all treatments at the agreed time and for the agreed duration. However, in case you arrive too late, the treatment might eventually be shortened.
If you cancel your appointment, we will cancel your treatment free of charge 24 hours before it starts. After that and also in the event that you do not show up for your appointment, we charge 80 % of the price for the treatment.
You will receive a bathrobe, towels, flip-flops and a key for a lockable checkroom at the SPA reception. We do not assume any liability for valuables. Day-SPA arrangements are not bookable on public holidays and include a bathrobe and two towels per person (except Aqua-Fitness-Course and treatments: bathrobes € 5 per piece, flip flops € 2,50 per pair).
All spa treatments are given by female and male employees. Please inform us about individual wishes and health restrictions as soon as possible. For the wonderful time of pregnancy, we are happy to consult you on suitable treatments you can enjoy during pregnancy. For underaged guests, we allow us to submit the consent of the parents before starting the treatment.
We do not tolerate inappropriate behavior during a treatment. If necessary, all employees have the right to stop the treatment.
Please shower thoroughly before using the pool or the sauna. For hygienic reasons, we kindly ask you to not wear any swimwear and bathing shoes in the sauna. Please use one of the haman towels we have provided at the saunas, and kindly sit on a towel as well.
Eating and drinking is only permitted at the Vitalbar or on the Vitalbar terrace. We are a non-smoking hotel. The use of nicotine products is exclusively permitted on the Vitalbar terrace.
Please remove your personal belongings if you leave a recliner so that it is available to other guests. Reserving recliners is not permitted.
The Hof-Therme is a place of tranquility and relaxation. Use of cell phones, laptops as well as video and photo cameras is not permitted. Out of respect for other guests, please talk quietly in a reserved manner in all areas.
Our younger SPA guests (0 to 12 years old) have access to the Hof-Therme, including indoor and outdoor pool, when accompanied by adults in the time from 7 to 9:30 AM and from 6 PM. During the summer months (June to August), we look forward to welcoming you and your children all day long in the Hof-Therme.