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We are here for you again

Dear guests,

We are looking forward to welcoming you and your loved ones at the Vitalhotel Alter Meierhof! In order to ensure a pleasant and safe stay, we have developed hygiene and protection measures for our guests and employees. The measures are updated and adapted by us according to the official regulations.

  • General measures
    • On the official website of the state of Schleswig-Holstein you will find all necessary information always updated.
    • Frequently asked questions about »leisure and tourism« are available on this link.
    • All operational processes are organised that a minimum distance of 1,5 m is maintained. You will find appropriate markings and signposts at all relevant points in the hotel.
    • Our teams in the restaurants, in housekeeping, in the Hof-Therme and in the hair salon wear mouth-nose masks (according to state regulations at least a medical mask or comparable mask).
    • All our guests are also required to wear a mouth-nose covering (according to state regulations at least a medical mask or comparable mask) in all public areas.
    • Please observe the so-called coughing etiquette, which also applies when sneezing: Keep a distance of at least 1,5 m, turn away and use a disposable handkerchief or the crook of your arm.
    • Hand disinfectant is available in all public areas. Please disinfect your hands before entering the hotel.
    • A high level of hygiene is part of our philosophy at the Vitalhotel Alter Meierhof. Our entire team is extensively informed and trained about the special hygiene and protective measures, additional disinfection intervals have been implemented in accordance with official regulations.
    • Mobile air cleaners filter the air in public areas to 99.95 % virus-free and provide additional safety.
    • Our employees are tested every 72 hours using a rapid antigen test and are instructed not to come to work if they feel sick.
    • Guests with symptoms of respiratory tract infection or fever are not allowed to enter the hotel. Should symptoms occur during your stay or during the incubation period after your visit, please inform us immediately.
    • In order to be able to document possible chains of infection completely, we record the encrypted and GDPR-compliant visitor registration with the luca app – already available before your arrival as a download for Android, iOS or Web App.
  • Reservation and arrival
    • When making a reservation, we require your full contact details.
    • It is possible to arrive with a negative test result for infection with the coronavirus SARS-CoV-2, which is a maximum of 48 hours old (rapid antigen test/PCR test) and has to be presented as an original document at the hotel reception on the day of arrival.
    • We cooperate with the asana testing center. You can book your preferred appointment for a rapid antigen test online.
    • Click here for an overview of the locations of the test stations in Flensburg.
    • Click here for an overview of the locations of the test stations in Glücksburg.
    • The test is not mandatory for fully vaccinated guests. According to the RKI, complete vaccination protection occurs on the 15th day after the last necessary vaccination. Please present the proof of vaccination (vaccination certificate, replacement certificate from the vaccination center, medical certificate) upon arrival.
    • Recovered guests require proof of a positive PCR test at least 28 days and no more than 6 months ago.
    • Children are exempt from mandatory testing before the age of 6.
    • We do not offer a shuttle service until further notice. Please travel with your own car if possible.
    • Please observe the country-specific regulations.
  • Arrival day
    • Please keep to our arrival and departure times as far as possible, so that we have enough time for preparation and follow-up work and avoid unnecessary guest overlaps.
    • All arriving guests present the negative test result for infection with the coronavirus SARS-CoV-2, which is a maximum of 48 hours old (rapid antigen test/PCR test), at the hotel reception.
    • The test is not mandatory for fully vaccinated guests. According to the RKI, complete vaccination protection occurs on the 15th day after the last necessary vaccination.
    • Recovered guests require proof of a positive PCR test at least 28 days and no more than 6 months ago.
    • Children are exempt from mandatory testing before the age of 6.
    • Guests arriving from a foreign risk area must observe the quarantine regulations.
    • To sign the registration form, we have a disinfected pen ready for you.
    • We will gladly take care of your luggage, we wear disposable gloves. In the elevator we will ride separately.
  • In the room and during the stay
    • Our housekeeping team works with disposable gloves and is intensively trained in the thorough cleansing and disinfection of your room, extensive airing is obligatory.
    • For hygienic reasons, magazines are available from the housekeeping on request by telephone. You are welcome to use our free online media library with daily newspapers and magazines. You will receive access after dialing into our hotel WLAN. The hotel brochure and the SPA brochure are also available online.
    • Terrycloth and flat linen are cleaned at a minimum of 60 °C and hot-ironed. We have removed the additional woollen blankets from the room, of course you will receive them on request. Please contact the housekeeping by telephone.
    • The evening turndown service is only available on request. Please contact the housekeeping by telephone.
    • Please do not stay in the room at the time of cleaning during your stay.
  • Departure
    • If possible, pay without cash.
  • Restaurants
    • In order to be able to maintain the minimum distance of 1,5 m, we use all available rooms depending on the number of guests and have adapted the interior.
    • Guests from outside present the negative test result for infection with the coronavirus SARS-CoV-2, which is a maximum of 24 hours old for rapid antigen test/48 hours old for PCR test.
    • In order to be able to document possible chains of infection completely, we record the encrypted and GDPR-compliant visitor registration with the luca app. Registration is mandatory for every restaurant and bar visit.
    • According to the current contact restrictions, a maximum of 10 guests may be seated at a table, not counting children under the age of 14.
    • Our team will accompany you to your table for gourmet breakfast. Please wait with a minimum distance in front of the restaurant. While serving yourself at the buffet, please wear a mouth-nose mask (according to state regulations at least a medical mask or comparable mask).
    • We do not offer our Sunday lunch buffet for the time being and welcome you at 12:30 PM in the restaurant Brasserie for a Sunday menu à la chef.
    • In the Restaurant Brasserie we serve your dinner in two seatings: 6 to 8 PM and 8:30 PM.
    • Restaurant Meierei Dirk Luther reopens on 21.07.2021.
    • In order to avoid crosswalks, as a hotel guest please use only the sanitary facilities in your room.
  • Hof-Therme
    • In order to be able to document possible chains of infection completely, we record the encrypted and GDPR-compliant visitor registration with the luca app. registration is mandatory for every Hof-Therme visit.
    • Guests from outside present the negative test result for infection with the coronavirus SARS-CoV-2, which is a maximum of 24 hours old for rapid antigen test/48 hours old for PCR test, at the SPA reception.
    • Up to the deck chair, please wear a mouth-nose mask.
    • The indoor and outdoor pool can be used by 8 persons at the same time each.
    • A maximum of 1 person or persons from one household may stay in each themed sauna.
    • The Vital Bar is open daily from 8 AM to 10 PM. We serve food from 12 to 6 PM. Afterwards we spoil you with our evening menu from the restaurant Brasserie.
    • Changing rooms and sanitary facilities are closed. Please put on your swimwear already in your room.
    • We are very happy to offer all treatments in the SPA area of the Hof-Therme. During your treatment, please wear an obligatory mouth-nose mask.
    • During your treatment, please wear an obligatory mouth-nose-mask. For a facial treatment and hamam ceremony guests from outside need a certificate of a negative test result from the same day or the day before with regard to an infection of the coronavirus.
  • Hair salon
    • Please register at the hotel reception and wait at the lobby bar. We will pick you up.
    • In order to be able to document possible chains of infection completely, we record the encrypted and GDPR-compliant visitor registration with the luca app. Registration is mandatory for every visit in the hair salon.
    • Please wear a mouth-nose mask (according to state regulations at least a medical mask or comparable mask).

 

We try to inform you as fully as possible about the many and changing information. Should you have any further questions about your stay, please do not hesitate to contact us at any time. We reserve the right to make short-term changes and do not guarantee completeness.

Sincerely, your hosts

Uta Krause-Junk & Dirk Luther
and the entire Meierhof team