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We are here for you again

Dear guests,

We are looking forward to welcoming you and your loved ones at the Vitalhotel Alter Meierhof!

In order to ensure a pleasant and safe stay, we have developed hygiene and protection measures for our guests and employees. The measures are updated and adapted by us according to the official regulations.

  • General measures
    • All operational processes are organised that a minimum distance of
      1,5 m is maintained. You will find appropriate markings and signposts at all relevant points in the hotel.
    • Our teams in the restaurants, in housekeeping, in the Hof-Therme and in the hair salon wear mouth-nose masks. Dear guests, we would like to ask you, to wear a mouth-nose mask in the public areas – outside the restaurants – as well.
    • Hand disinfectant is available in all public areas. Please disinfect your hands before entering the hotel.
    • Please observe the so-called coughing etiquette, which also applies when sneezing: Keep a distance of at least 1, 5 m, turn away and use a disposable handkerchief or the crook of your arm.
    • A high level of hygiene is part of our philosophy at the Vitalhotel Alter Meierhof. Our entire team is extensively informed and trained about the special hygiene and protective measures, additional disinfection intervals have been implemented in accordance with official regulations.
    • All employees are instructed not to come to work when they feel sick.
    • Guests with symptoms of respiratory tract infection or fever are not allowed to enter the hotel. Should symptoms occur during your stay or during the incubation period after your visit, please inform us immediately.
    • In order to be able to document possible chains of infection completely, we record and document a visitor registration in all areas.
  • Reservation and arrival
    • We need your complete contact details when you make your reservation.
    • We do not offer a shuttle service until further notice. Please travel with your own car if possible.
    • Please observe the country-specific regulations.
  • Arrival day
    • Please keep to our arrival and departure times as far as possible, so that we have enough time for preparation and follow-up work and avoid unnecessary guest overlaps.
    • To avoid queues at the hotel reception, please stay in the entrance area.
    • To sign the registration form, we have a disinfected pen ready for you. You will receive your documents for your hotel stay as well as your room key in an envelope.
    • We will gladly take care of your luggage, we wear disposable gloves. In the elevator we will ride separately.
  • In the room
    • Our housekeeping team works with disposable gloves and is intensively trained in the thorough cleansing and disinfection of your room, extensive airing is obligatory.
    • For hygienic reasons, magazines are available from the housekeeping on request by telephone. You are welcome to use our free online media library with daily newspapers and magazines. You will receive access after dialing into our hotel WLAN. The hotel brochure and the SPA brochure are also available online. Our SPA reception may take your call to help you book your treatments.
    • Terrycloth and flat linen are cleaned at a minimum of 60 °C and hot-ironed. We have removed the additional woollen blankets from the room, of course you will receive them on request. Please contact the housekeeping by telephone.
    • The evening covering service is only available on request. Please contact the housekeeping by telephone.
    • Please do not stay in the room at the time of cleaning during your stay.
  • Departure
    • If possible, pay without cash.
  • Restaurants
    • In order to be able to maintain the minimum distance of 1,5 m, we use all available rooms depending on the number of guests and have adapted the interior
    • We offer an extended à la carte gourmet breakfast from 7 AM to 1 PM and have adapted our concept according to the official regulations. We will be happy to take your reservation for the gourmet breakfast on arrival. Our breakfast team will accompany you to your table, please wait with a minimum distance in front of the restaurant.
    • The lunch menu is served from 2 to 4 PM, our Sunday lunch buffet is cancelled until further notice.
    • The Restaurant Meierei Dirk Luther will probably remain closed until 11.08.2020. We need the space to maintain the specified minimum distance for the Restaurant Brasserie.
    • In the Restaurant Brasserie we serve your dinner in two seatings: 5 to 7 PM and 7:30 to 10 PM. At 10 PM we have to close the restaurant and the bar according to the official regulations. Enjoy your stay in your room after 10 PM.
    • The Vitalbar will remain closed until further notice.
    • In order to avoid crosswalks, as a hotel guest please use only the sanitary facilities in your room.
  • Hof-Therme
    • The pool and sauna area will remain closed until 07.06.2020 due to official regulations. We will inform you immediately about any changes.
    • We are very pleased to offer a wide range of treatments in the SPA area of the Hof-Therme. Rasul and Hamam are initially excluded.
    • During treatment, please wear an obligatory mouth-nose mask.
  • Hair salon
    • Please register at the hotel reception and wait at the lobby bar. We will pick you up.
    • Please wear a mouth-nose mask.
    • We are not allowed to offer any kind of service in the salon.

 

We try to inform you as fully as possible about the many and changing information. Should you have any further questions about your stay, please do not hesitate to contact us at any time.

We reserve the right to make short-term changes and do not guarantee completeness.

We are here for you!

Sincerely, your hosts

Uta Krause-Junk & Dirk Luther
and the entire Meierhof team